Any questions? +48 22 244 13 13 +48 22 382 13 12

Konstanciński Rower Miejski

 

TERMS OF SERVICE

of the system for Konstancin –Jeziorna Public Bikes, also called KRM

[Valid from 14.04.2017]

PDF version  

  1. General Provisions
    1. The hereby Terms of Service shall define the principles and conditions of the use of the system of Konstancin – Jeziorna Public Bikes, also called KRM (further referred to as KRM), launched in the city of Konstancin – Jeziorna.
    2. Terms of Service of KRM as well as the Privacy Policy are available free of charge on the internet website www.konstancinskirower.pl , in such a way so as to enable familiarising with the contents, obtaining, accessing and recording it. This document may be obtained at the Nextbike Polska S.A. with the company seat in Warsaw,
    3. Contact:

Nextbike Polska S.A. ul. Przasnyska 6b
01-756 Warszawa
e-mail: ck@konstancinskirower.pl
tel.: 22 382 13 12
tel.: 22 244 13 13 (call charges in accordance with Operators’ tariffs).

  1. Current list of cities where Nextbike systems are in place is available under the address: https://nextbike.pl/o-nextbike/.
  1. Definition
    1. Terms of Service-the hereby Terms of Service defines principles and conditions of availing of KRM, and in particular, conditions, scope of rights and obligations and responsibility of persons who avail of the possibility of renting bikes in KRM system. Acceptance of the provisions of the Terms of Service and fulfilment of all conditions defined within it shall form the basis and the condition for the approval of rental of a bike within KRM system.
    2. It is accepted that the Agreement covering the provisions of the hereby Terms of Use shall be automatically concluded upon registration of the Client in KRM subject to submission by the Client of a declaration of acceptance of Terms of Use, submission of declaration of consent to personal data processing and payment of the initial fee during registration process of a Client at KRM..
    3. Operator- Nexbike Polska S.A. realizing the services related to the handling of KRM within the framework of the consortium of Nextbike Polska S.A. companies, ul. Przasnyska 6b, 01-756 Warszawa, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the city of Warsaw in Warsaw, XIII Economic Department of the National Court Register under the KRS number 0000646950, REGON number 021336152, NIP number 8951981007,
    4. KRM System– system of bike rental stations launched by the Operator, which includes, in particular, bikes, technical infrastructure, software and devices which enable the rental of bikes.
    5. Client-participant of KRM System who has accepted the Terms of Service and is registered within the KRM System.
    6. KRM Service– actions performed by the Operator in relation to the exploitation, repairs and maintenance of KRM.
    7. Contact Centre of KRM (CK) – a platform launched by the Operator which ensures telephone contact for its Clients via a hotline at the following numbers 22 244 13 13 or 22 382 13 12, contact via electronic post via e-mail to the address ck@konstancinskirower.pl as well as a 24/7 service. Information regarding the functioning of CK is available on the internet website konstancinskirower.pl .
    8. KRM station– set of bike stands with the devices for self-registration in the KRM system and for rental of bikes through KRM Terminal. List of KRM Stations may be found on the internet website konstancinskirower.pl.
    9. KRM Terminal-device for self-rental of bikes located in KRM Stations.
    10. Client Identifier– Client personal number assigned to him by the Operator and saved in numerical format, in the form of mobile telephone number which the Client has defined during the registration at KRM and a 6 digit PIN number which was indicated during registration in KRM. In order to facilitate the process of rental and the return of bikes within the KRM system, the Client is allowed to use, post activation in KRM Terminal: Warsaw Urban Card,   ELS Electronic Student ID or payment proximity card. During the rental and the return of the bike they are treated as equal to the Client Identifier. During the rental and return of the bike the Client has the following methods of identification at disposal:
      1. mobile telephone number which, together with PIN number is treated as equal to the Client Identifier,
      2. Warsaw Urban Card (WKM) – proximity, personalized electronic card (RFID) with a unique, encoded number together with a PIN number.
      3. ELS Electronic Student ID (ELS), proximity, personalized electronic card (chip+RFID) with its unique, encoded number together with PIN number,
      4. payment cards-consumer credit cards, charge, debit and pre-paid cards issued by payment organizations of Visa International and Mastercard International issuers and other which fulfil the requirements of electronic payment means in the meaning of the act on electronic payment instruments (that is Journal of Laws of 2016, item 1572) with PIN number. Terminals are adjusted for cooperation with PayPass and PayWave types of products.
      5. Other media compatible with WKM adjusted to the coding of urban transport tickets of the city of Warsaw with PIN number.

Post logging into one’s account on the website www.konstancinskirower.pl the Client may turn off the PIN code through unticking the option: Upon each rental and return , in order to ensure my safety, please ask me about my PIN number. This option allows for rental/return of the bike without the necessity of entering the PIN code with the sue of identification methods: b,c,d or e at the terminal.

  1. Tables of charges and penalties-pricelist of services and charges of KRM, being an integral part of the Agreement. The pricelist is available on the website konstancinskirower.pl.
  2. Costs of repair and restoring of a bike in KRM System-pricelist of parts and services related to repair or restoring of a bike
  3. Pre-paid account-personal account of a Client within the settlement system of KRM System where debit and credit operations are realized for the use of services and products offered within the KRM System in accordance with the Tables of charges and penalties. Pre-paid account may be topped up by the Client via upfront payment as a pre-payment.
  4. Initial fee-the amount of initial fee within KRM system equates to 10PLN gross (in words: ten zloty) and is made by the Client upon registering in KRM. The payment indicates grating consent by the Client and acceptance of the provisions of the hereby Terms of Service and at the same time it constitutes the first top up payment instalment.
  5. The top up amount-payment towards rentals and other settlements with the Operator, transferred onto the pre-paid account..
  6. Security procedure– each action undertaken by the Operator in the event of lack of return of the bike at the agreed time and in the acceptable state, in particular, preliminary, debt-collection and court proceedings.
  7. User zone-administrative borders of the city of Warsaw and Konstancin-Jeziorna Commune.
  8. Bike rental- receiving and using a bike from KRM station by means of Client Identifier or through another method specified in point II.10. The process of rental is specified in detail in point VII. of Terms of Use..
  9. Bike return-return of the bike to KRM Station. The process of bike return is specified in clause X of the Terms of Service.
  10. Electrolock- mechanism which releases and blocks the bikes in the docking station. Rental of a bike which is blocked by electrolock is possible solely directly from the terminal.
  11. Promotional/award voucher– Operator stipulates the possibility of topping up the account set up within KRM system. The topped up amount and its purpose is established by the Operator and it is non-repayable, that is there is no possibility of taking out the means. The means
    from the top up are used in the first place, prior to the means paid in by the Client. In case of promotional vouchers, details regarding the amount, the validity term and the reasons for granting them are defined within the Terms and Conditions of Promotions, available on the system website.
  12. Account blockade– preventive measure of which the Operator may avail. In the event of a breach of the provisions of the hereby Terms of Service, in particular, one resulting in damage suffered by the Operator, the Operator reserves the right to block Client’s account until such time when the issue is rectified.
  • General rules of use of KRM
    1. The condition for the use of KRM System is submission by the Client of the required personal data upon registration, the acceptance of conditions defined in the hereby Terms of Service, payment of initial fee. The condition for the use of KRM is, furthermore, maintenance of a minimum top up level on the Client’s account during the time of each rental, at the amount of no less than 10 PLN (in words: ten zloty).
    2. The Operator rents a bike to a Client in line with the provisions specified in the Terms of Service. The Client is obliged to abide by the provisions of the Terms of Service, in particular, concerning the agreed payments and the use of the bike in accordance with the Terms of Service.
    3. Within the statement parents or legal representatives must undertake to top up the account of the minor within KRM system in such a way so that the account was active at all times during rental (VII, point 1). In order to maintain the written form of the legal action the guardian shall be obliged to submit the handwritten signature on the consent. The consent must be sent via electronic post to the email address ck@konstancinskirower.pl via post to the address of the Operator or in person in the headquarters of CK KRM.
    4. The Client may rent up to four bikes at the same time. It is possible, subject to prior booking, to increase the number of bikes rented at the same time. In case of renting at least 1 bike Client should top up his account with an amount that he intends to use for the rides.
    5. The use of the rented bike is allowed within the User zone.
  1. Responsibility/ Obligation
    1. The Client is responsible for the use of a bike in accordance with its purpose and with the provisions of the Terms of Service.
    2. Client shall be obliged to return technically functioning bike in the same condition as it was in at the time of rental and in case of an occurrence of failure of the bike during rental, he should act according to point VII.6 below.. The Client shall bear full responsibility for any results of events which occur pursuant to the breach by him of the law in place when using the KRM System.
    3. The use of bikes via KRM System may take place solely for non-commercial reasons.
    4. The Client is responsible for the bike/all the bikes he rents at a given time from the moment of rental from a KRM Station to the moment of their return to the KRM Station. In particular, the Client is obliged to undertake actions in order to prevent any damages or theft of the rented bike which may occur from the moment of renting the bike at any KRM Station to the moment of its return to any KRM Station.
    5. In case of a theft of a bike conducted during the use by the Client he is entitled to inform BOK KRM of this fact within the maximum of 12 hours from determining the theft..
    6. The use of KRM System bikes by persons under the influence of alcohol or other narcotic substances, psychotropic substances or equivalents in the meaning of provisions on counteracting drug addictions; strong anti-allergic drugs, other medicine which by definition are forbidden or recommend not to be applied for drivers of any vehicles, is forbidden.
    7. The Client bears full and total responsibility and undertakes to cover any tickets, fines, fees etc. obtained by the Client, related to the use of the bike and imposed on them out of their own fault. The Client bears responsibility for fines, tickets, fees etc. which have been imposed on them and which result from Operator’s fault.
    8. In case of proven damages resulting from improper use of equipment forming the contents of KRM System the Client agrees to cover the costs of repair and restoring of equipment to its prior condition from before the rental or the damage. For the conduct of the necessary repairs the Operator shall issue the appropriate receipt or VAT invoice to the Client. Operator shall be authorized to charge the amount equivalent to the costs of repairs and restoring of bike from the top up amount to which Client hereby agrees. Valuation of individual bike parts which were damaged at the fault of the Client shall be performed on the basis of Annex no. 2 to the hereby Terms of Use, further referred to as ” Costs of repair and bike restoration in KRM System”..
    9. In case of improper return of the bike out of the Client’s fault, the Client bears costs of its further rental and is responsible for any potential theft or damage. In the event of any difficulties with the return of the bike the Client is obliged to contact CK KRM.
    10. Any purposeful damage to property of the Operator shall result in the necessity of bearing the costs of repairs and restoration and, consequently, may result in commencement of legal proceedings. Operator shall be entitled to claim damages for all justifiable costs borne by him, including costs of legal service from the perpetrator..
    11. The Client is responsible for any potential damages which may arise as a result of non-performance or improper performance of the Agreement to the full amount, whilst, one of the elements of the damage may be the so called cost of bike restoration, specified in Tables of charges and penalties as well as table of Costs of repair and restoring of bike in KRM System.
    12. The users are forbidden to transport the bikes in the system via vehicles and other means of transport, owned by private persons, excluding Means of Public Transport.
  2. Registration
    1. Prior registration of a Client and payment of Initial fee are the necessary condition for the use of KRM System.
    2. The registration takes place at the internet portal available at the address: konstancinskirower.pl In addition it is allowed for the registration to be conducted at CK, via telephone contact with an employee of CK and by means of a payment card with the option of charging in KRM Terminal, as well as through the use of Nextbike application which is available on the devices equipped in iOS and Android systems.
    3. During the registration process through the website konstancinskirower.pl, via the Nextbike application or via telephone contact with the CK employee the indication of the following personal details is necessary
      1. name and surname,
      2. contact address, that is city, street including flat/house number, postal code, country, email address,
      3. PESEL number,
      4. mobile phone number,
      5. payment card number in case of payment card payment with the possibility of debiting,
      6. education (additional),
      7. profession (additional)
    4. During the registration process in KRM Terminal the Client indicates the following personal details, which he is obliged to supplement by the additional data, specified in clause 3, items b and c, no later than within 24 hours post registration:
      1. mobile phone number
      2. name and surname,,
      3. payment card number with possibility of debiting
    5. During the registration process at KRM Terminal the Client enters the PIN code of his own. Whilst, during the registration via: internet website, Android application and CK-PIN code is generated automatically. Post registration the Client receives a confirmation from KRM System regarding a successful registration as well as his individual PIN code which, together with an indicated mobile phone number, constitutes Client Identifier in KRM System. Client accounts with 0 PLN balance, containing correct personal data may be automatically deleted from the database of the Biker system.
    6. The condition for registering is entering the real data, the acceptance of conditions defined in the hereby Terms of Service and consent for processing of personal data in accordance with the act of 29 August 1997 on personal data protection for the purpose of performance of the Agreement (that is Journal of Laws of 2016, item 922). The Client has the right to access the content of his personal data and the possibility to amend, supplement or change them. The data administrator is Nextbike Polska S.A. with its registered seat in Warsaw 01-756, ul. Przasnyska 6b. Submission of personal data is voluntary, but necessary; lack of personal data submission prevents the use of KRM System services. The information on the safety of personal data is available within the Privacy Policy document of Nextbike Polska, available at:

https://nextbike.pl/wp-content/uploads/2015/01/PRIVACY-POLICY.pdf

  1. Personal data are processed solely for the purpose of proper functioning of KRM and may be accessible to other entities cooperating with Nextbike exclusively within the framework of the provisions of law in force.
  2. Personal data are processed exclusively for the needs of functioning of Nextbike systems and may be made available to other entities cooperating with Nextbike exclusively in the framework of the provisions of law in force..
  3. The content of individual transactions/rentals is available solely for the parties of the Agreement. Each Client who has performed registration, having logged in, has access to all his transactions/rentals for the period of their storage within the IT system. Client data concerning individual transactions/ rentals are stored by the KRM IT system. If there are no overdue payments for the use of bikes, data are deleted immediately post receipt of a request on deletion from the Client. In the event when a complaint has been filed, data are stored until such time as the complaint process has ceased, for the period of 6 months and for the period of a potential proceeding resulting from a complaint, during investigation of Client’s claim, for evidential purposes, however, not shorter than 6 months and not exceeding 2 years from the day of issuing the response to th given complaint. In case of a notification within this term (ie. compensation or indemnification for damages)- data are processed during establishing the potential liability of the Operator/ Client and realization of the issued judgement in this regard. Operator reserves the possibility to contact the Client in matters related to realization of the Agreement.
  4. Personal data are processed, stored and secured in accordance with the principles specified in the binding legal provisions.
  5. Client data concerning specific transactions/ rentals are stored within the IT system of KRM. If there are no arrears in the scope of payments for the use of bikes data are deleted upon submission of a request for deletion by the Client, no earlier than post 2 years, and in case of submission of complaint such data are stored until exhausting of the complaint procedure and potential proceedings not caused, identification of Client’s claim for evidence purposes. In order to adjust the content and the services to the individual needs and interest of Clients, the Operator uses the so called cookies, that is information saved by the server of the Service on Client’s computer, which the server may read during each connection from the given computer. Cookies files provide statistical data regarding Client traffic and their use of the particular KRM pages, as well as enable a swift provision of Services. The Client may at any time swtch off the option of accepting cookies in his browser settings, however, this may trigger problems and in some cases disable the use of KRM System.
  1. Payment methods
    1. Payment for services and products offered within the KRM system may be conducted through:
      1. debiting the account of payment card of the Client, or charging payment card account of the Client, and the related charging of payment of minimum 10 PLN
      2. crediting the pre-paid Account via bank transfer or through payment via payment card, in particular, via konstancinskirower.pl portal from which the means will be charged in the amounts as indicated in Tables of charges and penalties, and subsequently transferred to the account of the Operator. Payment method may be altered freely through selecting the appropriate option in the KRM System, available via www.konstancinskirower.pl.
    2. Launching an order of charging the payment card occurs at the time when a given account is inactive. It may be conducted through entering payment card number, that is credit card, debit card in BiKeR Terminal, during contact with BOK KRM, as well as via Nextbike application, available on devices with iOS, Windows and Android systems.
    3. Payment form may be selected multiple times, upon logging in on the website www.konstancinskirower.pl in the tab Top up your account. In order to resign from charging payment card account one must contact BOK in this regard.All payments are transferred to the account of Operator.
  • Rental
    1. Rental of a bike is possible provided that the Client has an active account status. Active account status is understood as:
      1. a minimum amount of 10 PLN gross on the pre-paid Account, through topping up by means of transfer or by single payment with the use of payment card,
      2. defining which form of payment of the payment card with possibility of debiting, via terminal or via contact with CK, through which these means are automatically transferred.
    2. ental of the bike is possible at any station of KRM post prior launching of KRM Terminal, logging in and following instructions displayed on the KRM Terminal device. Release of electric lock is signalled by appropriate message displayed on KRM Terminal as well as sound signal. Rental may also be conducted by means of Nextbike application or by contacting BOK-calling the numbers indicated on the terminal.
    3. Rental commences once the procedure of rental specified in clause 2. is completed.
    4. During the rental the Client obtains the number for the code lock within the rented bike. This number may be confirmed until the return tie at the KRM Terminal, on Nextbike application as well as in CK. The Client is obliged to ensure that the bike is equipped in protective rope, also called a clamp, prior to rental. In the event when it is missing, the Client is obliged to contact BOK and inform it of the absence of a clamp.
    5. It is the Client’s obligation to ensure, prior to commencing the ride, that the bike is suitable for the designated use, in particular, that the tyres of the bike are inflated, and the brakes are in order. Once the bike is released, the Client is obliged to secure the rope in such a way so as to prevent it getting into the wheel.
    6. In case of noting during rental or use of a given bike any damage or failure of the bike the Client shall be obliged to immediately inform BOK KRM of such problem and return the bike to the nearest KRM Station..
    7. Rental and use of an unfit bike by the Client may result in his liability for any failures or damages resulting from the use, in case when the Client could have been able to identify the unsuitability of the bike.
    8. It is recommended that the Client has, during rental, a working mobile phone in case of a necessity to contact CK.
    9. The basket mounted in front of the bike is suitable solely for the carriage of light items. In order to ensure safety and at the risk of damaging the bike it is not allowed to place any heavy items within the basket. The maximum weight of items within the basket cannot exceed 5 kg. Items placed in the basket cannot protrude above the rim of the basket; they should also not contain any sharp edges. If an accident occurs due to improper use of a basket, the Client shall bear full responsibility for the costs stemming from this. Operator shall bear no responsibility for damages or goods or items left within the basket during the rental..
    10. Maximum permissible loading:
      1. traditional one, designated for the use by 1 person, may not exceed 120 kg
      2. tandem, designated for the use by 2 persons, may not exceed 227 kg
    11. Handle located within tandem bikes should be used solely to carry drinks. The user is obliged to ensure that the carried drink is secured in a manner which prevents its falling out during the ride. In case an accident occurs the cause of which will be an inadequate use of the handles the Client shall bear responsibility for same and all the costs arising from such situation. The Operator shall not be responsible for any damages to goods or objects carried within the handles.
    12. In case of any problems with the rental or return of the bike from KRM Station the Client is obliged to contact CK by phone. The employee of CK will inform the Client of further actions to be taken. The rented bike ought to be used in accordance with its purpose. KRM bike as a transport means is designated to move between KRM Stations. It is not allowed to use KRM bikes for mountain rides, jumps, stunt tricks, as well as racing and using the bike to pull or push anything is not allowed.
    13. In the case of a breach of any of the above Regulations, especially in situations having caused damage to the Operator, the Operator reserves the right to block a Client’s account until the matter is resolved.
  • Duration of rental
    1. The Client is obliged to return the bike no later than within 12 hours from its rental.
    2. Exceeding a 12 hour time for a single use will cause additional charging of fees and penalties, in accordance with the Table of Fees and Penalties..
  1. Repairs and failures
    1. Any failures should be immediately reported to CK KRM, within the maximum of 12 hours from bike rentals within the system.
    2. It is forbidden to conduct any repairs, ,modifications or replacements of parts within the rented bike on one’s own. The only authorized entity to perform these actions is KRM Service.
    3. The Client has an obligation to have the possibility of contacting CK at all times when renting a bike.
  2. Return
    1. Client shall be obliged to correctly secure and return the bike within the system. In case of any difficulties with the bike return, the Client shall be obliged to contact the 24-hour hotline.
    2. If placing the bike within the electrolock is impossible (ie. lack of free bike stand at the KRM Station or failure at KRM Station) the Client is obliged to return the bike with the use of code lock, connecting the bike to the stand or another bike within the KRM Station, lock down the code lock, press the “Return” button on the electronic part of KRM Terminal and proceed according to instructions displayed. Once the lock is secured the Client may return the bike via konstancinskirower.pl website, Nextbike application or through contacting CK.
    3. In case of incorrect return of the bike, as specified in clauses X.1 nad X.2 the Client shall bear the costs of further rental and shall be responsible for a potential theft.
    4. In case when during rental an accident or a collision occurs the Client shall be obliged to write down a statement or contact the police to visit the place of event. If a bike is damaged as a result of such event, all fees related to restoring the bike to the condition from before the accident/collision shall be borne by person responsible for the event post prior presentation of adequate document indicating the person responsible for committing the offence. In other cases, all costs related to the repair of the bike shall be borne by account holder. Furthermore, in case of occurrence of the above event the Client shall be obliged to inform CK KRM of this fact no later than within 2 days from such an event.
  3. Charges
    1. Charges are calculated according to the rates specified in the Tables of charges and penalties, constituting an annex to the Terms of Service, available on konstancinskirower.pl and within KRM Terminals. The basis for the calculation of a charge is the number of minutes of rental, measured from the moment of bike rental in KRM Terminal, or from the moment of obtaining the code lock which releases the securing rope, to the moment of connecting the bike with electrolock or obtaining the confirmation from the KRM System.
    2. Charges for the use of rental are diverse and depend on the length of time of bike rental. The charge for a single rental is a sum of charges for the subsequent time periods, ie. the cost of a 150-minute rental equates to 9PLN.
    3. Time of charging is divided into one-hour periods with the exception of the first hour of rental during which the period of the first twenty minutes of rental is calculated.
    4. If the customer pays a fee in the form of prepaid account and accrued charges for rentals exceed the available funds. User have to charge up account to a minimum state of 10 PLN to continue using the KRM system.
    5. In case when charging the fee for the ride exceeds the means on the account the Client is obliged to top up his pre-paid Account at least to reach the balance equal to 0PLN within 7 days. In case of failure to settle overdue payments, the Operator reserves the right to commence adequate legal steps against the Client, targeted at obtaining the payment on account of the realized Agreement. The Operator is entitled to calculate statutory interest from the amounts overdue calculated from the day of maturity until the day of factual repayment made in full.
    6. During the term of the agreement with the Operator of KRM system the payments towards rentals (top up amount) are non-refundable.
    7. In case of proven abuses related to the inappropriate use, in particular, conducting unauthorized rentals of bikes, the Client is charged with a penalty indicated in the Table of charges and penalties of KRM.

       XII.         Responsibility

  • The Operator realizes the services related to the maintenance of KRM and bears full responsibility for its proper functioning.
    1. The Operator shall not bear responsibility for any direct or follow up damages as well as lost benefits caused as a result of improper performance of the Agreement by the Client, or for any other damages for which the Client is responsible, with the exclusion of damages caused by the Operator purposefully.
    2. Any claims and complaints resulting from them ought to be directed by the Clients to the address of the Operator.
    3. The Operator reserves the right to disclose Client’s data, in case of a necessity of disclosing the data to the authorized persons stems from the binding legal provisions.
  • Complaints
    1. The recommended time limit for submitting a complaint is 7 days from the date of the event that caused the complaint.
    2. All complaints concerning the services provided on the basis of the Terms of Service may be submitted:
  1. via electronic means to the email address ck@konstancinskirower.pl,
  2. via post to the address f the Operator, specified in clause I.3
  3. in person at the headquarters of the Operator.
    1. If data contained within the complaint require supplementation, the Operator requests that the complaining person supplements the complaint within the indicated scope prior to reviewing the complaint.
    2. The complaints which do not contain data such as: name, surname, address, PESEL number, which would allow for an identification of the Client will not be considered.
    3. Submitting a complaint does not release the Client from the obligation of a timely realization of the obligations towards the Operator.
    4. The Operator reviews the complaint within 14 days from the date of obtaining it or supplementing it, and in particularly complex matters this occurs within 30 days , while in case the complaint concerns the transaction conducted with the use of payment card it might take up to 90 days from the date of the complaint submission. In case of the necessity to supplement the complaint the term for reviewing the complaint commences on the day of receipt of documents by the Operator which supplement the compaint or which provide additional explanations/information. In case of an inability to meet the deadline for the review of a complaint, the Operator will inform the Client of any delays, indicating the cause of a delay ( circumstances which must be established) and an expected term for the review of the complaint.
    5. The process of considering the complaint commences immediately post its receipt by the Operator. It is characterized by thoroughness, attention to detail, objectivity and respect of generally binding provisions of law and good practices.
    6. The Client grants consent for the reply to the complaint to be sent via electronic means or via post to the correspondence address in a way indicated within the complaint. In particularly justified cases the Operator may send a reply to another email address, indicated by the complaining person.
    7. The consideration of a complaint consists of an identification of the problem, assessment of its justification and settlement of the problem submitted by the Client or a conduct of adequate actions in order to remove any potential irregularities, causes of their occurence and to grant a thorough, professional in form and in content reply.
    8. CK issues a reply which includes the position of the Operator regarding the complaint, its justification and the information regarding the appeal procedure.
    9. The Client has the right to appeal against the decision issued by CK. The appeals ought to be sent regardless of the method of submission-letter, email- no later than within 14 days from receipt of the decision by the Client which he wishes to appeal against. The appeal will be considered within 14 days from the day of its submission to CK.
    10. The Client may:
  4. direct an appeal against the decision of the Operator directly to CK within 14 days from the date of receipt of the reply to the complaint.
  5. launch civil action in the adequate court.
  1. Withdrawal from the Agreement:
  1. The Client may withdraw from the Agreement concluded with the Operator-on the basis of the provisions of law, without indicating the cause, within the term of 14 days from the date of its conclusion. The term is considered as fulfilled if prior to its expiry the consumer posts a statement of withdrawal from Agreement.
  2. The Client may withdraw from the Agreement via:
  1. sending to the Operator’s email address ck@konstancinskirower.pl, a statement regarding withdrawal from Agreement,
  2. sending to the postal address of the Operator, specified in clause I.3 a written declaration of withdrawal from Agreement. For this reason the Client may avail of the form on withdrawal from Agreement enclosed in Annex no. 2 to the act on consumer rights ( Journal of Laws of 2014, item 827 as amended), however, this is not obligatory.
    1. In case of withdrawal from the Agreement, the Agreement is treated as non-concluded. In case of withdrawal from the Agreement each party is obliged to return to the other party all the items it obtained on the basis of the Agreement. The return of the services occurs no later than within 14 days from the day of receipt by the Operator of the declaration regarding withdrawal from the Agreement. The return of payment is conducted with the use of the same payment methods which were used by the Client in the initial transaction, unless within the declaration of withdrawal from the Agreement the Client agreed to another solution. Another solution ought to be indicated by the Client within the submitted declaration.
    2. The right to withdraw from the Agreement is not granted to the Client in reference to the agreements specified in sec. 38 of the act on the consumer rights (Journal of Laws from 2014, item 827 a amended), and in particular, it is not possible post realization of the Agreement.
  3. Termination of the Agreement at the request of the Client
    1. The Client has the right to terminate the Agreement . Termination in the written form must be sent to the electronic address ck@konstancinskirower.pl or to the postal address of the Operator.
    2. Termination of agreement shall occur within 14 days from the date of delivery of the Termination document to Operator, subject to topping up within the above term means the pre-paid account by the Client to reach 0 PLN balance. Failure to top up the account within the above term will cause ineffectiveness of agreement termination..
    3. If means on the pre-paid account exceed 0 PLN on the day of termination of agreement, they will be returned to the bank account indicated by the Client, unless the Client agreed to a different solution within Agreement Termination. Another solution ought to be indicated by the Client within the submitted declaration. Return of funds will occur within the maximum of 30 days from the date of Agreement termination. The returned amount will be decrease by any applicable transfer related costs..
    4. If the means on the pre-paid Account exceed OPLN on the day of termination of the Agreement, they will be returned to the account from which they had been paid at the clear request by the Client, other, indicated within the termination. The returned amount will be decreased by the transfer fees.
  • Final Provisions
    1. The acceptance of the hereby Terms of Service and the rental of the bike indicate: a declaration of the health state which prevents safe movement on a bike; ability to ride a bike; possession of permissions required by provisions of law and knowledge of road traffic provisions.
    2. The Operator reserves the right to terminate the Agreement with a notice of 14 days in case the Client breaches the provisions of the hereby Terms of Service (ie. lack of acceptance of the new Terms of Service, non-return of a bike at the required time) while the Client is entitled, in respect of the Operator, to submit claims related to the return of means on the pre-paid account, provided that they were not used by the Operator previously to cover the payable liabilities chargeable to the Client.
    3. Operator shall be obliged to introduce changes within Terms of Use or Privacy Policy with an immediate effect. Information on any amendments to the Terms of Use or Privacy Policy shall be sent via email to the email address of the Client, provided by him during registration. Lack of written information about lack of acceptance of any amendments to the Terms of Use or Privacy Policy sent by CK KRM within 14 days from its sending to the Client shall mean acceptance of the introduced changes wtihin the Terms of Use or Privacy Policy by the Client..
    4. For all matters unresolved in the hereby Terms of Service the binding legal provisions shall apply, and in particular, the provisions of the Civil Code and the act on road traffic.
    5. In case of any discrepancies between the Polish and foreign language version of the Terms of Service, the Polish version of the document shall prevail.

 

KRM TABLES OF CHARGES AND PENALTIES

Type of charges Gross value
Initial fee 10 PLN
Bike rental fee Duration of rental  
from 1 to 20 minutes 0 PLN
from 21 to 60 minutes 1 PLN
Second hour 3 PLN
Third hour 5 PLN
Fourth and each subsequent hour 7 PLN
Letter notifications regarding breaching the Terms of Service 10 PLN
Payment for exceeding the 12 hour limit of rental 200 PLN
Bike return in a place other than one of the stations 50 PLN + 5 PLN/KM

 

 

Fees specified in the Table are VAT inclusive

Penalties
Theft, loss or damage of a bike 2000 PLN

 

Annex no. 2 Costs of repairs and restoring a bike within KRM System

 

NAME unit of measurement PRICE* VAT 23% TOTAL
Fork adapter piece 84.00 PLN 19.32 PLN 103.32 PLN
Front mudguard piece 9.50 PLN 2.19 PLN 11.69 PLN
Back mudguard piece 9.50 PLN 2.19 PLN 11.69 PLN
Chip piece 24.78 PLN 5.70 PLN 30.48 PLN
Tube 26×2.125 piece 8.40 PLN 1.93 PLN 10.33 PLN
Bell piece 3.60 PLN 0.83 PLN 4.43 PLN
Brake lever, right side piece 9.92 PLN 2.28 PLN 12.20 PLN
Pipe TP-06 Allu. Regulated/ Silver piece 0.60 PLN 0.14 PLN 0.74 PLN
Roller brake piece 134.90 PLN 31.03 PLN 165.93 PLN
Bars piece 17.81 PLN 4.10 PLN 21.91 PLN
Brake pads piece 4.70 PLN 1.08 PLN 5.78 PLN
Set of brakes (clamps) piece 15.57 PLN 3.58 PLN 19.15 PLN
Left crank piece 19.50 PLN 4.49 PLN 23.99 PLN
Crank with rack piece 28.00 PLN 6.44 PLN 34.44 PLN
connection block piece 6.30 PLN 1.45 PLN 7.75 PLN
Basket piece 8.85 PLN 2.04 PLN 10.89 PLN
Front light piece 19.93 PLN 4.58 PLN 24.51 PLN
Back light piece 11.63 PLN 2.67 PLN 14.30 PLN
Brake line (band) piece 2.46 PLN 0.57 PLN 3.03 PLN
Line (band) of rear dérailleur piece 1.90 PLN 0.44 PLN 2.34 PLN
Chain piece 5.70 PLN 1.31 PLN 7.01 PLN
Basket fix piece 18.06 PLN 4.15 PLN 22.21 PLN
Chain guard fix piece 6.72 PLN 1.55 PLN 8.27 PLN
Back reflector piece 1.59 PLN 0.37 PLN 1.96 PLN
Tyre (26 x 2.125) piece 27.41 PLN 6.30 PLN 33.71 PLN
Carrier guard (back) piece 24.61 PLN 5.66 PLN 30.27 PLN
Chain guard piece 5.70 PLN 1.31 PLN 7.01 PLN
Brake line shell meters 1.67 PLN 0.38 PLN 2.05 PLN
Rear derailleur shell meters 2.11 PLN 0.49 PLN 2.60 PLN
Set of pedals piece 13.26 PLN 3.05 PLN 16.31 PLN
Front hub (dynamic) piece 164.90 PLN 37.93 PLN 202.83 PLN
Back hub piece 130.05 PLN 29.91 PLN 159.96 PLN
Rear derailleur pusher piece 8.87 PLN 2.04 PLN 10.91 PLN
Front tyre with dynamo piece 196.00 PLN 45.08 PLN 241.08 PLN
Rear derailleur with steering module piece 20.40 PLN 4.70 PLN 25.10 PLN
Lamp cables meters 5.12 PLN 1.18 PLN 6.30 PLN
Bike frame piece 457.38 PLN 105.20 PLN 562.58 PLN
Left handle piece 5.49 PLN 1.26 PLN 6.75 PLN
Right handle piece 4.71 PLN 1.08 PLN 5.79 PLN
Saddle piece 15.30 PLN 3.52 PLN 18.82 PLN
Advertisement sides piece 33.60 PLN 7.73 PLN 41.33 PLN
Headsets piece 5.69 PLN 1.31 PLN 7.00 PLN
Footer/ support piece 14.40 PLN 3.31 PLN 17.71 PLN
Support 115mm piece 12.56 PLN 2.89 PLN 15.45 PLN
Front spoke piece 0.27 PLN 0.06 PLN 0.33 PLN
Back spoke piece 0.27 PLN 0.06 PLN 0.33 PLN
seat pillar piece 15.63 PLN 3.59 PLN 19.22 PLN
Roller brake screw piece 19.90 PLN 4.58 PLN 24.48 PLN
Brake lever adjusting screw piece 0.62 PLN 0.14 PLN 0.76 PLN
Back 3 speed wheel piece 148.50 PLN 34.16 PLN 182.66 PLN
Fork piece 43.00 PLN 9.89 PLN 52.89 PLN
Handlebar stem piece 16.93 PLN 3.89 PLN 20.82 PLN
seat tube piece 6.00 PLN 1.38 PLN 7.38 PLN
Lock code ABUS piece 56.10 PLN 12.90 PLN 69.00 PLN
Electrolock piece 672.00 PLN 154.56 PLN 826.56 PLN

* may be subject to changes

 

Weather in Konstancin

today, Tuesday, 21 August 2018
21°
clear Pressure: 1020.62 hPa, wind: 4.21 km/h
tomorrow
27°
day after tomorrow
31°
for 2 days
27°